Most dealers talk about delivering value. But few have a structured, repeatable way to prove it. This is what makes the Quarterly Business Review (QBR) a cornerstone of the RS4 strategy. It’s not just a meeting—it’s your built-in system for measuring results, reinforcing trust, and earning more of your customer’s business.
RS4 isn't a one-and-done pitch—it’s a performance-driven partnership. The QBR gives dealers the opportunity to:
Review actual savings against projections
Highlight wins (reduced shipments, lower admin time, fewer stockouts)
Identify new opportunities for automation or spend consolidation
Keep competitors out by proving your ongoing strategic value
When you commit to regular performance reviews, you're not just a vendor—you become an extension of your customer’s operations team.
A typical RS4 QBR includes:
Customer Inputs
Feedback on internal pain points, procurement trends, or shifting priorities
Any challenges or process issues encountered
Dealer Inputs
Fulfillment performance (shipments, delivery times, stockouts avoided)
Admin effort reduced through automation
Utilization of technology (e.g., mobile app, supply cabinets, DCA)
Scorecard
A simple dashboard comparing projected vs. actual savings
Carbon reduction or ESG-related improvements
New recommendations based on usage trends or updated “Norm” benchmarks
This structure keeps the meeting tight, relevant, and actionable.
The QBR isn't just for reporting—it's a springboard for deeper engagement. Each session gives you a chance to:
Reaffirm the RS4 value story
Show accountability in real numbers
Ask for a greater share of wallet with the confidence of proven performance
Introduce new services (like warranty plans, IT services, or recycling programs)
Over time, QBRs create a rhythm of results—your customer learns to expect value and relies on your team to deliver it.
Schedule them in advance. Make them part of the deal, not an afterthought.
Keep the format consistent. A simple, repeatable structure reinforces professionalism.
Tailor each review. Customize the content to match what matters to that customer’s business.
Track improvements over time. Even small wins build a strong narrative.
The RS4 QBR process isn’t just good sales hygiene—it’s your competitive edge. In a world where vendors make big promises and disappear, QBRs position you as a partner who shows up, delivers, and proves it.
Related Reading:
The ESG Benefits of RS4 You Might Be Missing: RS4 offers more than cost savings—its efficiency boosts sustainability, reducing waste and emissions, making it a hidden ESG asset for your business and clients.