Industry Expertise

Information technology and widescale access to that technology is changing the way we conduct our life both at home and in the office. A convergence is taking place between what we are required to do every day and how we go about doing it. Software is designed to make us more efficient which reduces cost. Reduced cost not only can lead to increased profits but also improves the competitive position when bidding for new business. As the world transforms from analog to digital successful companies must also transform from analog to digital. This requires the strategic implementation of software and services designed to transform a business into the digital age.

Document Challenges:

  • The cost of unnecessary printing
  • Maintaining confidentiality
  • Regulatory compliance requirements
  • Lack of control over what's printed
  • Slow paper oriented workflows
  • Waste
  • Filing space requirements
  • Document retrieval resources
  • Mobile printing & the mobile workforce

Technology Challenges:

  • Hardware support
  • Network reliability, capacity, and support
  • Software implementation and support
  • Information Technology support
  • Business continuity plans
  • Cloud services integration
  • Data security
  • Implications of mobile and workforce mobility 

As you consider all the different choices available to you for meeting the needs of your office, we pride ourselves on our understanding of the impact of technology in the modern workplace and the application of that experience into a wide variety of verticals.

Our Industry Expertise

  • Over 30 years supporting the Office Products (OP) dealer channel with high-quality, competitively priced aftermarket ink and toner.

  • Deep understanding of the challenges dealers face in catalog management, product sourcing, and margin erosion.

  • Extensive experience navigating the constraints imposed by legacy ERP systems that limit product choice and vendor flexibility.

  • National logistics capabilities that ensure timely delivery and high fulfillment rates, even on hard-to-source SKUs.

  • Dealers built their businesses on transactional sales—but that model is breaking under the weight of Amazon, Staples, and workforce dispersal.

  • Without action, the traditional OP channel will shrink to the point where vendors like Reliance, and dealers themselves, cannot survive.

  • Legacy systems and analog processes prevent dealers from responding to customer demands for faster, smarter, and more convenient purchasing.

  • The ability to buy toner is only as good as the system that makes that purchase possible—catalog visibility, integration, and ease of ordering.

  • Dealers who can’t list the products their customers want to buy can’t win—and that’s a system problem, not a supply problem.

  • Digitol removes the system constraints that block aftermarket products from being listed—empowering dealers to take control of their catalog and margin again.

  • By enabling the sale of aftermarket products like Reliance's, Digitol directly improves dealer profitability and customer satisfaction.

  • Digitol isn’t a generic “digital transformation” pitch—it’s a channel survival strategy that bundles Websites, Marketing, Mobile Ecosystems, and Smart Procurement tools.

  • Designed specifically for OP Dealers—by people who understand the channel’s operational, technical, and customer realities.

  • Built to unlock dealer profitability by enabling access to better products (like Reliance’s), eliminating admin burden, and reducing friction across the entire purchase cycle.

  • Reliance provides the high-quality consumables dealers need to compete on cost and value.

  • Digitol enables those products to be visible, purchasable, and seamlessly managed.

  • Dealers who adopt Digitol can protect their current book of business while expanding into services and smarter procurement.

  • If any one of these pieces fails, the others are at risk—our fates are intertwined, and that’s why we work together.