The Data Capture Agent is a secure software widget (configured to satisfy demanding HIPPA security standards) installed on a corporate network to identify the printer and copier assets on that network. The software then reports to a cloud-based server to notify when ink and toner cartridges and other long-life printer/copier consumables need replacement.
The DCA collects data that is converted into actionable business intelligence. First, you will know all printer and copier assets on the client network; second, you will learn how many pages they are printing; and third, you will know the status of all the consumables associated with those devices. You will have a projected run-out date for every consumable. You will know this, and your competition will not, providing you with a better opportunity to monetize the revenue stream generated from the fleet of printers and copiers. Click this link to see the calculator and estimate sales growth potential.
The customer must understand the improved value proposition to authorize and proceed with the DCA installation. The DCA is the first of two software components to transform the B2B purchasing experience. Saving time at the user level, reducing costs at the procurement level, and eliminating the cost and inconvenience of returns incurred by ordering incorrect products. Click this link to see the Calculator for an estimate of the end-user benefits associated with DCA installation.
65% of traffic originates from mobile devices. It is unreasonable to expect multiple users at multiple customers to be directed to a dealer's web-based browser to conduct their transactions. Unfortunately, they will search Google and Amazon before searching the dealer's website/store. Deploying the 2CLIXZ App and providing individual users with an efficient means to find the products they need adds value at the user level and overcomes the issue of losing out to Amazon, Google, and other online giants.
The 2CLIXZ platform is designed to record assets at the customer level and to associate them with the users that operate them and the consumables required to keep them operational. Scanning a QR label attached to the asset allows the authorized user to reorder supplies or create service and repair tickets without resorting to inefficient, legacy ticket creation routines.
Because it transforms their B2B buying experience and simultaneously enables them to participate in the build-out of a digital network of devices, businesses, and people that, over time, will establish an economic barrier around the network boundary. From within this boundary, businesses and individuals are empowered to conduct transactions with each other via mobile devices without Google or other online giants entering the search equation and influencing the outcome. Click this link to learn more about building a network to benefit the local community.
Because it is vendor-agnostic and eliminates search bias while placing dealers in full control of the content and managing promotions.
The Digitol platform supports: Single Vendor Multiple Cost files (i.e., SPR & Essendant multiple accounts), Pricing Tiers assignable to individual customers, Customer-facing price contracts (multiple contracts per customer), HP brand products search results compliance, Wholesaler "First-Call" requirements, Budget control/spending management at the individual user level.
No. Any search will yield results according to the keywords used, without bias toward any vendor.
Yes. Scanning a QR label on a device monitored by the DCA will bring that device up on the mobile screen. Orders can be placed via the mobile device and will be transmitted directly into the e-commerce platform.
No. There are no vendor restrictions. We may not have 100% coverage on rich eContent for every vendor's complete product line (because the eContent doesn't exist). Still, we will load 100% of a vendor's part numbers, cost, and (when provided) inventory availability by the vendor distribution centers. By default, the products with rich eContent are published, and those without are not. A single click publishes a product not published by default.
No. The dealer controls whether any vendor is permitted to promote its products.
A successful digital transformation will help businesses grow profitably. We want to be positioned as a trusted supplier of high-quality products to successful customers. We believe helping you accomplish your digital transformation will help us achieve our goal. To learn more about the Reliance Alliance Program, click this link.
The customer purchasing experience has changed, with the buyer now controlling the process. It used to be to obtain information about a product or service; the buyer would call the salesperson. Not anymore; the buyer searches online. This means the typical dealer's website is bypassed, and the customer is likelier to enter a competitor's sales funnel. Click this link to learn more about the online barriers.
Legacy ERP platforms that most dealers currently operate on, usually do not make it practical to incorporate additional products into the offering that are not provided by one of the two national wholesalers, Essendant & SP Richards. Please click this link to explore an example of a "vendor-agnostic" business product essentials e-commerce catalog containing more than 500,000 items.
The most critical element of the foundation for the transformation is deploying the means for acquiring the data needed to accumulate actionable business intelligence. In RS4, this is accomplished by deploying the Data Capture Agent that electronically discovers all printer and copier devices, reports real-time ink and toner levels, and proactively monitors the hardware for potential maintenance requirements.
It is the quickest because all that's needed is for the dealer to recognize the importance of the data capture and the improvement in its value proposition that results from its deployment. Motivating the sales force to participate in the rollout and teaching them to overcome customer objections are the two deployment barriers to overcome.
It is the lowest risk because there is no downside for the dealer or its customers.
Because it provides you with information your competition does not have, this, in turn, will enable you to monetize a higher percentage of the potential customer spend while providing higher levels of customer satisfaction at a lower cost. Click this link to learn more about establishing a digital network of devices, businesses, and people.
The 2CLIXZ Mobile App. To compete successfully with the online giants, your focus should be to improve the customer experience. Much time is wasted, and frustration is experienced when users are confronted with the need to reorder supplies and hardware-related consumables. Deploying the 2CLIXZ mobile App untethers customers from desktop browsers', eliminates time-wasting searches, and empowers individual users to scan a QR label to reorder supplies or to raise service & repair tickets. This improved workflow also serves to eliminate potential ordering errors as well as to ensure the agreed price is charged.
Your website is the foundation for your online presence and for your digital transformation. This is where 65%+ of visitors go to find out more about your company.
Maybe. We will evaluate and advise.
Rich content created for office products, business equipment, technology, and workflow solutions. Automation, fully integrated with HubSpot CRM and marketing. Optimized for local search. To learn more about the importance of a "rule-compliant," content-rich website, click this link.
Your new Digitol website will position you to get more web traffic in the future but in isolation, it is unlikely to generate more traffic than your existing website. It will take time and a sustained effort to develop higher traffic volumes. To learn more about traffic development, click this link.
Your CRM must become the hub of your business, acting as the central knowledge base and accessible to all authorized employees at all times. This allows a business to efficiently answer customer questions without having the information restricted to individuals that are not always available. It is also the software designed to capture data and convert it into actionable business intelligence. To learn more about the importance of CRM software, click this link.
Each element of the RS⁴ service is available as a standalone service. We believe that, over time, subscribing to the complete bundle of services will enhance the prospects for achieving a successful digital transformation. Customers can step into different service elements when they are ready to do so.
Our experience says no; this approach is unlikely to be successful. Click this link to learn more about the barriers that prevent almost every small business from developing its online presence. Click this link to experiment with our calculator to see how much traffic is needed to develop online sales.