Traditional websites are not optimized for today’s digital landscape. Declining Google search traffic, outdated designs, and poor user engagement hurt visibility and sales. Our websites are built for engagement, lead generation, and AI-powered customer interactions.
Our websites are structured for modern SEO, AI-Ask integration, and direct customer engagement. Unlike legacy sites, they are optimized for recurring revenue, lead capture, and automated workflows that streamline sales.
Yes! Your existing domain name can be seamlessly transferred to your new website, preserving brand identity, search rankings, and email functionality.
Yes, our website integrates with multiple e-commerce platforms, ensuring a smooth transition while maintaining product catalogs, pricing, and customer accounts.
Our platform supports rapid deployment—your new website can be up and running within 10 days from start to finish. This ensures minimal disruption to your business while giving you immediate access to a high-performance digital presence.
Absolutely! Our websites are fully responsive, ensuring an optimal experience across desktops, tablets, and mobile devices, where most business searches now happen.
AI-Ask provides real-time answers to visitor questions based on your knowledge base. This improves engagement, reduces bounce rates, and keeps customers interacting with your brand instead of searching elsewhere.
Yes! You’ll have access to an intuitive content management system (CMS) that allows you to update pages, add blog posts, and manage key elements without needing technical expertise.
Our websites include built-in lead capture tools, call-to-action placements, and AI-driven chatbots that turn visitors into prospects. They are designed to convert traffic into booked meetings and future sales.
We do not support existing websites. Our solution is to transfer salvageable content to the Digitol platform and, depending on the level of service subscribed to, expand your content knowledge base with new pillars and topic clusters over time. This ensures your website continuously grows in authority and visibility.
Our websites come with pre-configured social sharing and metadata optimization, making it easy to share content. We also integrate email marketing tools for automated customer outreach and engagement.
Over time, yes, our websites follow the latest SEO best practices, including structured data, optimized page speed, and relevant keyword strategies to improve search visibility.
We include Google Analytics and other tracking tools to monitor traffic, visitor behavior, and conversions. Advanced integrations allow for deeper insights into customer engagement.
Yes, we offer ongoing maintenance, security updates, and content support to ensure your website stays up-to-date and continues to perform at its best.
Traditional e-commerce platforms focus on B2C-style shopping, which doesn’t align with how OP dealers’ customers buy. Our e-commerce solution is tailored for contract pricing, bulk ordering, supply cabinet management, and automated reordering, making it a true B2B procurement tool.
No. Our platform automates catalog management by integrating with supplier data feeds, ensuring real-time updates on pricing, inventory, and availability. Dealers no longer need to spend hours maintaining product lists.
You can keep your existing suppliers. Our system is vendor-agnostic, meaning you can pull product data from SP Richards, Essendant, or independent suppliers like The Reliance Group USA, giving you flexibility in sourcing.
Yes! The system is designed to manage customer-specific pricing structures, volume discounts, and negotiated rates, ensuring customers see the correct pricing every time they log in.
Unlike traditional e-commerce sites that rely on manual searches, our platform can integrate with Data Capture Agents (DCAs) to monitor print devices and automatically trigger reorders based on real-time usage data, reducing waste and out-of-stock issues.
Our platform supports punchout catalogs, allowing seamless integration with corporate procurement systems. This ensures that enterprise customers can order through their preferred procurement workflow. [Available start Q3 2025]
By eliminating ordering friction. Our platform includes automated replenishment, supply cabinet management, and personalized reordering notifications, ensuring customers never need to shop around or switch suppliers.
Yes. Customers have self-service access to past orders, invoices, and shipment tracking, reducing inbound customer service requests and improving the buying experience.
Absolutely! Our mobile-first design allows customers to reorder from their phone or tablet, whether they are scanning QR codes in a supply cabinet or approving purchases on the go.
Yes. The platform supports minimum/maximum inventory levels for supply cabinets, automatically generating restock orders when inventory drops below a set threshold. This ensures customers always have what they need without overstocking.
Yes. Unlike generic B2C e-commerce, our platform focuses on customer-specific pricing, contract items, automated ordering, and supplier flexibility—all areas where Amazon and big-box retailers fall short for B2B buyers.
By reducing administrative overhead, automating manual processes, and promoting high-margin, private-label products like The Reliance Group USA aftermarket supplies, dealers can increase margins while lowering customer costs.
Yes, our platform currently integrates with all versions of QuickBooks, and we will consider other ERP/accounting systems on a case-by-case basis, ensuring seamless order processing and financial tracking without data duplication.
Yes. You decide which products are available to customers, ensuring you only offer items that align with your business strategy and margins. Our system allows you to prioritize preferred suppliers and set rules for product substitutions.
Pricing varies based on features and integrations. Contact us for a tailored quote based on your catalog size, automation needs, and customer base.
The Mobile App is designed to eliminate friction points that regularly occur between the "initiator" and the "provider" in a traditional service request workflow and between the "customer" and the "vendor" during a conventional "PO-to-fulfillment" workflow. To enable this, there are two app versions - the "GREEN" version (used by the dealership) and the "BLUE" version (used by its customers). This architecture facilitates near-instantaneous bi-directional communications between customer and dealer using the in-app chat, notifications, and ordering features.
Yes. The web UI allows complete customer management, setup, and ongoing administration of features.
Yes. Once customer accounts are established in the 2CLIXZ subscriber's hierarchy, each customer is provided with login credentials to access the web UI. From their UI, they can manage their tickets, service providers, issue types and supplier groups, assets, and users and user groups for tasks such as budgeting.
There are two ways users can be added:
1. Individually, an administrator registers the user, and the system automatically sends an invitation via email for the user to set a password and log in. The invite also includes a link to access and download the App.
2. Bulk upload from a spreadsheet template - in which case, the users are not auto-notified by email.
The email address provided at registration (or via bulk upload) must be unique. Once a unique email is registered in the 2CLIXZ system, it will either be an "unassociated" registration (resulting from the scan of a "Public" QR), or an "associated" registration resulting from an invite or a bulk load. All "associated" registrations are linked to a company. A single email record cannot be associated with more than one company.
Yes. The 2CLIXZ platform supports two types of business entities - Customers and Service Providers.
Service Providers: Once the Service Provider is a 2CLIXZ customer, ticketing is instantaneous via the 2CLIXZ app.
Smaller businesses cannot effectively compete with prominent online e-commerce properties like Amazon for web traffic. 2CLIXZ is designed to make the web traffic element of e-commerce less relevant by migrating the "order point" away from a conventional e-commerce portal to the scan of a QR label. Making it more efficient for customers to order improves the value proposition, meaning customer retention should also improve.
Because more than 80% of the US population owns a smartphone, 96% of internet access occurs via a mobile device, and more than 50% of internet traffic at a single point in time takes place on a mobile device.
Yes. Business owners prefer to avoid their employees having to surf their vendors' e-commerce portals, searching for the needed products. This constitutes a waste of time and a loss of efficiency that results in a quantifiable loss in opportunity cost terms.
By placing QR (Quick Response) labels on assets such as Supply Cabinets, Printers & Copiers, Laptops, Workstations, HVAC equipment, etc., employees can scan the QR from a smartphone to restock supply cabinets, reorder consumables or report an asset-related service issue.
The QR code empowers a dealership to manage supply cabinets by providing vendor-managed inventory (VMI) services. Taking an inventory of the cabinet SKUs and mapping them to the dealer's catalog means SKUs and prices are always known to the customer and dealer. A regularly scheduled physical stock count automatically calculates the restocking requirements according to pre-set MIN/MAX inventory levels. This workflow eliminates the potential for mistakes while simultaneously detaching the restocker from the desktop browser. In so doing, the Purchase Order cycle time can be reduced by up to 80%.
The 2CLIXZ APP supports budget control by assigning users to groups with an associated spending budget. If the spending budget is exceeded, the designated spend "approver" must approve the order before processing. Leveraging this system means fully dispersed spending (accommodating multiple offices, remote offices, etc.) is supported while purchasing maintains centralized control.
Yes, the mobile solution is fully compatible with iOS and Android devices, ensuring accessibility for all users.
Yes. Assigning QR labels to individual assets means customers can track those assets and associate them with service providers, warranties, extended service warranties, and consumable vendors. This eliminates the customer friction points typically occurring when service or supplies related to an asset are needed.
The Full FQ module is required for a dealer intending to manage a customer hierarchy. In addition, Full FQ permits other 2CLIXZ features to be deployed. Some (such as budgets) are included in the standard FFQ fee, and others, such as the 2CLIXZ Shop, Contracts, and JIT-R, are enabled once FFQ is subscribed but require payment of additional fees to access.
The 2CLIXZ shop provides an access point from a mobile device to a store automatically populated with selected products from the "client-specific" Digitol database. Alternatively, it can be populated with products loaded via a spreadsheet template. When populated via the client's Digitol store, "customer-contracted" products are mapped into the mobile shop by default. This means the mobile store is populated only with products known to be required by the customer. The main store is accessible when additional products outside the contracted items are needed. Extra products can be easily added to the app shop.
Connecting the Digitol store to the 2CLIXZ shop is simple. This is accomplished on a customer-to-customer (one-to-one) basis.
All that is required is to copy the email associated with the customer record in Digitol and place that email record in the Client ID in 2CLIXZ.
Settings in the Digitol store control which products appear in the 2CLIXZ shop and determine how each customer sees their contracted prices for those products. This means customers using the 2CLIXZ App each have a custom view of products and prices relevant to them.
Yes, there can be. The first 500 monthly transactions are included in the standard rate subscription fee. Transactions in any calendar month exceeding 500 incur a surcharge currently (2024) charged at $0.30 per transaction.
QR labels are available in units of 500 per roll. Once purchased, they are also electronically added to the client inventory and are accessed and managed from the 2CLIXZ web UI. QR's can be assigned to customers and linked to assets from the admin portal. At that stage, it is also determined what style of QR (Smart, Lazy, Room, or Cabinet) will be adopted for its lifetime, along with the access level (Private, Public, or Anonymous).
Purchased QR labels are available in digital format. These can then be printed in-house according to your requirements. We will provide a label stock printing specification that accounts for the maximum durability of the QR image in a range of lighting conditions.
At this time, this feature is not supported.
Four QR license styles can each be deployed in three different configurations:
QR Styles - Access Levels & Requirements
Private QRs can only be accessed by authorized users. This is an important feature designed to establish control over who can access the App Shop or create service & repair tickets following a QR scan. Establishing this control means "curious" visitors who scan a QR while on-premise are not provided access to the associated asset, which could otherwise result in an unauthorized action.
Public QRs are helpful when an unregistered user can scan assets to create a service/repair ticket. The unregistered user may be an employee or a visitor. After scanning the QR, the user must complete a simple web form that includes the entry of their name and email address. This registration process results in a ticket associated with the creator and the asset from which the scan was initiated, for which follow-up actions in the 2CLIXZ platform can be managed. The ticket is closed when resolved, but remains visible in the asset ticket history.
Anonymous QRs are helpful in environments where potential QR scanners are not motivated to install the 2CLIXZ App on their device. For example, towel or soap dispensers may be distributed throughout a manufacturing facility. A worker can scan these QRs to report an empty or broken unit by submitting a web form that opens when the "anonymous" QR is scanned. This must be accomplished without an App install because, in most cases, it is unrealistic to expect shop floor workers to be prepared to install an app on their devices before a problem of this nature can be reported.
Smart QRs are designed for assets that may have a repair ticket requirement and are associated with a set of custom service "reason" requests such as "line on the page," "network connectivity," etc. These asset QRs can be linked with external service providers and also associated with pre-mapped consumables (such as ink or toner cartridges) that can be ordered directly from the 2CLIXZ store.
Lazy QRs are best suited for assets like furniture (chairs, desks, etc.). A "lazy" asset QR cannot be linked to an "Issue Type" or "Supplier Group" in 2CLIXZ. Still, the assets can be linked (for example) to a supplier and associated with (for example) a manufacturer's warranty. When the QR is scanned, an email notification is generated and sent to the supplier linked to the QR. No ticket or follow-up is created in 2CLIXZ. Examples of the potential for Lazy Asset QRs are educational and medical environments where many assets may be assigned to designated rooms with high activity levels and room traffic. Effectively, an inventory of all the assets can be established in 2CLIXZ and then assigned to a single room QR. Periodically, an administrator may check the room asset inventory and find certain assets in certain rooms they were not initially assigned to. On discovery, these assets can be physically relocated back to their intended location or electronically "reassigned" in 2CLIXZ to the new location they have been moved to. In this environment, asset "owners" are empowered to keep track of their assets.
Supply Cabinet QRs are designed to be attached to cabinets or closets designated for breakroom, janitorial, office supplies, or ink and toner supplies. Each SKU within the supply cabinet is mapped and priced according to individual customer agreements. The cabinets can quickly be restocked with a single scan of the QR followed by a physical stock count of each item associated with that QR. The restocking order is automatically calculated according to preset MIN/MAX inventory stocking levels.
Once assets have been imported and linked to QR codes, they can be assigned to Rooms. When a Room QR is scanned, all the assets inside that room can be viewed.
Room QRs are, therefore, designed to track assets assigned to specific locations. For example, there may be a room with 20 "smart" assets, 50 "lazy" assets, and two "supply cabinets." This "inventory" of assets can be managed with a combination of the "smart," "lazy," and "cabinet" QR labels by associating all of the assets in that room with a single QR label code.
This feature tracks assets that may be temporarily removed and not automatically returned. It can also track company assets used by employees working in remote locations.
Yes. In addition to asset location management, after scanning a Room's QR code, Facility Management tickets (electrical, plumbing, etc.) can be created for that room.
No. Once a QR has been designated as a specific type (for example, a "SMART" QR), it cannot be changed. If, for some reason, the QR type needs to be changed, a new QR with the required type should be linked to the asset, and the old QR should be retired.
When a device is retired, the QR code associated with that device is also retired. On notification of a retired QR, the system will remove that QR license cost from the current billing inventory.
The Data Capture Agent (DCA) is a software APP (certified to satisfy stringent security standards such as HIPAA) that must be installed on the customer network. Once installed, the software automatically detects networked printers and copiers. The assets are electronically identified by serial number, model name, and the consumable cartridge styles required for each device. Over time (a minimum of 30 days), the usage of each device is captured along with the ink and toner levels. Proprietary algorithms calculate the expected days until the ink or toner is depleted, determining the required replenishment date.
Enabling the flow of data captured by the EKM monitors into the 2CLIXZ Mobile App is simple. (Note: the assets in the EKM portal MUST be set to "Managed" for the DCA discovered printer and copier assets to integrate with the 2CLIXZ system.)
Step 1 - Log in to the EKM Insights Portal.
Step 2 - Navigate to "customers" in the left-margin menu
Step 3 - Click through to the customer you wish to integrate with the 2CLIXZ Mobile App
Step 4 - Identify the number at the URL's end - example below = "2".
Now login to the 2CLIXZ Web UI: https://us-dashboard.2clixz.com/
Navigate to "Customers" in the left-margin menu and click anywhere in the "Box 2" section. Do not click "Manage Customer."
After clicking in this space, the following screen will appear:
Step 1 - Enter the designated customer ID (in this case "2").
Step 2 - Enable "Auto Import Devices."
Step 3 - If you are a JIT-R subscriber and offer JIT-R services to this customer, then enable JIT-R.
The JIT-R (Just-in-Time Replacement) module is a powerful option that can be enabled once the Data Capture Agent (DCA) has been deployed to capture printer/copier data.
The JIT-R program is linked to the ink and toner supplies cabinet and is designed to help customers ensure cartridges are depleted to zero before being replaced. The 2CLIXZ App supports a system for managing the on-premise inventory of ink and toner associated with the client's printer and copier assets. The system also supports inventory management of empty cartridges removed from printers and copiers and provides a closed-loop, environmentally responsible recycling system. The software also allows for calculating "forward-looking" requirements (for example, the next 30 days) and making a single bulk shipment instead of multiple shipments, as with conventional Managed Print Service logistics.
Most OP dealers rely on outdated sales tactics or word-of-mouth referrals. With declining foot traffic and reduced organic search visibility, dealers need a proactive digital marketing strategy to generate leads, retain customers, and compete with larger online retailers.
We support channel-specific dealer verticals, so we understand the market dynamics, customer behaviors, and competitive challenges. Our marketing strategies are tailored for B2B procurement cycles, not generic retail tactics that don’t work for dealers.
We create targeted email campaigns that nurture customer relationships, promote high-margin products, and drive repeat business. Our system tracks engagement, automates follow-ups, and optimizes messaging to improve response rates and conversions.
Social media allows dealers to stay visible, showcase expertise, and build trust with their audience. We provide ready-to-share social content, engagement strategies, and automation tools to make social media marketing easy and effective.
Yes, dealer engagement is essential. While we handle content creation and posting, dealers who interact with their audience—liking, commenting, and engaging—see significantly better results. A hands-off approach won’t maximize success.
We use a combination of content marketing, email campaigns, and social media engagement to attract, educate, and convert prospects into customers. Our lead-generation strategies focus on high-intent buyers rather than generic traffic.
Yes! Our marketing services are aligned with structured content strategies, optimized blog posts, and AI-driven chatbot integration to improve website engagement and lead conversion.
We primarily focus on organic growth strategies to create sustainable lead generation. However, we can advise on targeted ad campaigns for specific initiatives if they align with your goals.
Our system ensures marketing activities generate qualified leads, not just clicks. We track customer engagement, deliver insights into buying behaviors, and help sales teams follow up with the right prospects at the right time.
Yes! Our dashboard provides detailed analytics on email open rates, click-through rates, lead engagement, and social media performance, helping you measure ROI and adjust strategies as needed.
Setting clear goals is critical for marketing success. Every campaign should have defined objectives, target metrics, and expected outcomes. We help you track open rates, click-through rates, conversions, and revenue impact, allowing for real-time adjustments to improve performance and maximize ROI.
We continuously develop blog posts, social content, and email campaigns, ensuring a steady flow of relevant material to keep your audience engaged.
Yes! While we provide proven marketing frameworks, all campaigns are customized to match your brand voice, messaging, and unique value proposition.
Our marketing isn’t just about attracting new leads—it also educates and nurtures existing customers. We use strategic email sequences, social updates, and personalized content to drive repeat business and increase customer lifetime value.
Pricing depends on the scope of services, from email marketing and social media management to full-scale lead generation strategies. Contact us for a tailored quote based on your business goals.
Our Lead Generation Program is a strategic partnership between OP dealers and MSPs. It helps OP dealers secure their customer base, deploy DCA/RMM software, and introduce managed IT services—all while generating warm leads for MSPs. This protects dealers from losing customers to Amazon and big-box competitors.
OP dealers introduce a segment of their customer base to the MSP partner. In return, the MSP installs and supports DCA and RMM software at those customer sites, providing visibility into print and IT environments. This creates opportunities for recurring revenue programs like RS4 while strengthening the dealer’s relationship with their customers.
This program helps dealers:
✅ Deploy DCA software—eliminating the biggest barrier to entry for managed print programs.
✅ Secure their customer base—reducing the risk of Amazon or competitors taking market share.
✅ Unlock new revenue streams—by introducing IT services through a trusted MSP partner.
✅ Enhance customer relationships—offering solutions that improve efficiency and reduce costs.
MSPs typically have fewer customers than OP dealers. While a typical MSP may 50-100 customers, a single OP dealer may have thousands. This program gives the MSP access to a large pool of SMBs that need IT solutions, making it an attractive opportunity for MSPs to participate.
No! OP dealers aren’t responsible for delivering IT services—that’s the MSP’s role. Dealers simply introduce the opportunity to their customers, and the MSP handles the sales process, service delivery, and ongoing support.
Many OP dealers struggle to get IT approval from customers to install Data Capture Agents (DCA). MSPs already have trusted relationships with IT departments, making it much easier to get approval, install the software, and ensure proper configuration.
RMM (Remote Monitoring & Management) software gives MSPs real-time insights into devices, networks, and IT infrastructure. This program allows OP dealers to introduce basic IT monitoring services to their customers, creating additional revenue opportunities.
By embedding DCA and RMM software into customer environments, OP dealers create a sticky, data-driven relationship with their clients. This prevents competitors like Amazon from stealing business by offering low-cost transactional sales, as the dealer now provides value-added automation and proactive supply management.
No. Since MSPs typically have a much smaller customer base than OP dealers, the lead distribution between the parties is unlikely to be equal. Instead, the real value is in delivering OP dealer customers to the MSP, ensuring that dealers receive IT service installations in return.
The process is simple:
1️⃣ Identify customers that would benefit from managed IT, cybersecurity, or cloud services.
2️⃣ Facilitate a warm introduction to the MSP through a trusted referral or joint meeting.
3️⃣ The MSP handles the technical conversation and service implementation.
4️⃣ As DCA and RMM software is deployed, the dealer strengthens its position and opens the door for RS4 programs.
No, the lead generation program is independent of ERP systems. However, to fully integrate the benefits of RS4 and managed print programs, dealers should consider aligning with the Digitol platform for e-commerce, automation, and optimized customer engagement.
The MSP operates as a trusted partner, not a competitor. The dealer remains the primary vendor for office products, print supplies, and related services. The MSP simply adds value by providing IT expertise and remote management capabilities, strengthening the dealer’s position with their customers.
Common IT services include:
✔️ Managed IT support (help desk, remote monitoring)
✔️ Cloud backup & disaster recovery
✔️ Cybersecurity solutions (email security, threat detection)
We can facilitate introductions to a Managed Service Provider with national coverage. Alternatively, for dealers who prefer to work with an existing MSP partner, this is also supported, making this program scalable across the U.S.
Interested dealers can apply to participate by contacting our team. We will:
🔹 Evaluate your customer base for IT service opportunities
🔹 Match you with the best-fit MSP partner
🔹 Provide training on introducing IT services to your customers
🔹 Support DCA deployment and future RS4 program rollout
Spots are limited, so early participation is key to maximizing the benefits.
The most critical element of the foundation for the transformation is deploying the means for acquiring the data needed to accumulate actionable business intelligence. In RS4, this is accomplished by deploying the Data Capture Agent that electronically discovers all printer and copier devices, reports real-time ink and toner levels, and proactively monitors the hardware for potential maintenance requirements.
It is the quickest because all that's needed is for the dealer to recognize the importance of the data capture and the improvement in its value proposition that results from its deployment. Motivating the sales force to participate in the rollout and teaching them to overcome customer objections are the two deployment barriers to overcome.
It is the lowest risk because there is no downside for the dealer or its customers.
Because it provides you with information your competition does not have, this, in turn, will enable you to monetize a higher percentage of the potential customer spend while providing higher levels of customer satisfaction at a lower cost. Click this link to learn more about establishing a digital network of devices, businesses, and people.
The 2CLIXZ Mobile App. To compete successfully with the online giants, your focus should be to improve the customer experience. Much time is wasted, and frustration is experienced when users are confronted with the need to reorder supplies and hardware-related consumables. Deploying the 2CLIXZ mobile App untethers customers from desktop browsers', eliminates time-wasting searches, and empowers individual users to scan a QR label to reorder supplies or to raise service & repair tickets. This improved workflow also serves to eliminate potential ordering errors as well as to ensure the agreed price is charged.
A DCA (Data Capture Agent) is a software tool that monitors print devices in real-time, providing insights into toner levels, page counts, and device status. For OP dealers, DCA is the key to competing with legacy Managed Print Providers (MPPs) by enabling automated replenishment, contract billing, and proactive service management.
DCA deployment allows OP dealers to offer contract-based print programs, including:
✅ Cost-per-page (CPP) billing, similar to legacy MPS providers.
✅ Consolidated monthly invoicing, reducing customer admin overhead.
✅ Automated toner replenishment, eliminating urgent rush orders.
✅ Proactive device monitoring, improving service response times.
✅ Stronger customer retention, locking out Amazon and online competitors.
The DCA provides real-time visibility into toner and ink levels across all connected print devices. This enables:
🔹 Just-in-Time Replacement (JIT-R)—ensuring cartridges are fully depleted before replacement.
🔹 Elimination of waste from prematurely swapped cartridges.
🔹 Fewer emergency toner orders, reducing expedited shipping costs.
🔹 Optimized on-premise inventory, ensuring the right stock is always available.
Yes! By consolidating toner shipments and optimizing replenishment cycles, dealers can cut the number of annual shipments by over 60%. Fewer shipments mean:
🚛 Lower freight costs for both dealer and customer.
🌱 Reduced environmental impact through fewer deliveries.
📦 Less packaging waste from unnecessary single-item orders.
With real-time tracking of pages printed, toner usage, and device status, OP dealers can offer customers options for a single monthly invoice:
✔️ Cost-per-page billing (CPP) for managed devices.
✔️ Transactional purchases for unmanaged devices.
✔️ On-premise consignment inventory replenishment.
This simplifies accounting for customers and increases recurring revenue for the dealer.
JIT-R is an automated process that ensures toner is replaced only when truly empty. The DCA tracks cartridge usage and triggers replacements at the exact right time—not too early, not too late—eliminating premature swaps and wasted toner.
Yes! The DCA can track toner usage trends and help set on-site inventory levels for high-use devices. This ensures:
📍 The right amount of stock is on hand—not too much, not too little.
📉 Lower carrying costs for unused toner.
⏳ Faster response times for print disruptions.
Dealers can implement a closed-loop recycling system where used cartridges are collected and returned through a sustainable, trackable process. The DCA:
♻️ Logs cartridge replacements, enabling automatic collection scheduling.
📦 Optimizes return shipments, reducing unnecessary waste.
🌎 Reduces environmental impact, aligning with corporate sustainability goals.
Yes. DCAs can monitor thousands of printer models from multiple manufacturers, including laser, inkjet, and multifunction devices (MFPs).
By embedding DCA software into customer print environments, OP dealers gain exclusive visibility and control over supply needs. This prevents:
🚫 Customers from price-shopping every toner order.
🚫 Amazon and big-box retailers from undercutting dealers.
🚫 Loss of customer relationships to online-only suppliers.
Instead, dealers become the go-to provider, offering seamless print management services.
Yes! With a DCA, dealers can provide:
✔️ Automated supply replenishment without requiring full-service contracts.
✔️ Hybrid programs that include transactional and contract-based billing.
✔️ Flexible pricing models that compete with MPS without service commitments.
This makes it easy for smaller businesses to participate without facing complex long-term legal agreements.
By reducing waste, freight, and packaging, a DCA helps businesses achieve sustainability goals, including:
🌱 Lower carbon emissions from fewer toner shipments.
📦 Reduced packaging waste from bulk ordering.
♻️ Cartridge recycling programs to minimize landfill impact.
Customers gain full visibility into print usage trends, helping them:
🔹 Eliminate unnecessary printing and reduce costs.
🔹 Standardize device usage for better efficiency.
🔹 Set print quotas or restrictions, if needed.
This positions OP dealers as trusted advisors rather than just product suppliers.
Yes! Dealers can offer multiple service levels depending on the customer’s needs:
✔️ Basic monitoring & alerts – Customers get notifications but handle their own orders.
✔️ Automated replenishment – Dealer ships toner automatically when needed.
✔️ Full-service contract billing – Cost-per-page programs with all-inclusive pricing.
This flexibility allows dealers to serve a broad range of customers.
The first step is to deploy the DCA at key customer sites. Dealers can:
1️⃣ Identify key accounts that would benefit from automated toner management.
2️⃣ Leverage MSP partners (via the Lead Generation Program) to gain IT approval for installation.
3️⃣ Monitor initial results and optimize contract offerings.
With DCA in place, dealers unlock long-term revenue potential while providing an unmatched service advantage over online competitors.
ESWs provide affordable protection plans for business-critical devices, including printers, copiers, MFPs, servers, PCs, and laptops. Offering ESWs allows OP dealers to:
✔️ Compete with Managed Print Providers (MPPs) without the cost of an in-house repair team.
✔️ Generate recurring revenue with predictable monthly warranty fees.
✔️ Enhance customer retention by reducing downtime and repair costs.
✔️ Differentiate from online competitors by adding value beyond product sales.
The ESW program covers:
🔹 Printers, Copiers & MFPs – Inkjet, laser, and production devices.
🔹 Servers & Networking Equipment – Essential infrastructure for business operations.
🔹 PCs & Laptops – Business workstations, including high-performance models.
Unlike limited manufacturer warranties, ESWs offer:
✅ Extended protection beyond OEM coverage (up to 5 years).
✅ One point of contact for all covered devices, regardless of brand.
✅ Hassle-free claims processing with no unexpected repair costs.
✅ Faster service response times, reducing business downtime.
Customers gain peace of mind knowing their business-critical devices are protected. Additional benefits include:
✔️ Lower total cost of ownership (TCO) – Avoid expensive repairs and replacements.
✔️ Business continuity – Minimize disruptions from unexpected device failures.
✔️ Predictable budgeting – Flat monthly pricing eliminates surprise costs.
ESWs create a high-margin, recurring revenue stream. Dealers benefit from:
🔹 Bundling ESWs with hardware sales to increase deal value.
🔹 Capturing service revenue that would otherwise go to third-party providers.
🔹 Strengthening customer relationships, leading to more repeat business.
Yes! Customers can extend protection on eligible devices, even if they weren’t purchased new from the dealer. This provides an opportunity to engage past customers with a value-added service.
Covered devices receive:
✔️ Hardware repair & replacement for major components.
✔️ Coverage for print heads, fusers, and rollers, which are often excluded from OEM warranties.
✔️ Remote troubleshooting before dispatching a technician, reducing unnecessary service calls.
Most MPS providers operate expensive in-house service teams with significant overhead costs. However, these service teams are typically only 70% utilized, meaning MPS providers are carrying excess labor costs.
OP dealers cannot afford to build their own in-house repair teams from scratch—it’s too costly and inefficient. Instead, by outsourcing service through ESWs, dealers achieve:
✅ 100% utilization of outsourced service resources—only paying for service when needed.
✅ Lower overhead costs compared to MPS providers, making pricing more competitive.
✅ The ability to offer repair services without maintaining an internal service team.
This cost structure gives OP dealers a strategic advantage, allowing them to compete against MPS providers without the financial risk of underutilized technicians.
No, accidental damage is not covered. The ESW program is designed to protect against hardware failures, component malfunctions, and defects—not user-inflicted damage or spills.
ESWs can be bundled with Managed Print Services (MPS) programs, allowing customers to:
🔹 Combine warranty protection with automatic toner replenishment.
🔹 Get a fully managed, predictable-cost print environment.
🔹 Benefit from reduced service costs by eliminating per-call repair fees.
Dealers sell and manage enrollments, while service is provided through the ESW network. This allows dealers to:
✔️ Expand their service offering without in-house technicians.
✔️ Outsource warranty claims and repairs to certified providers.
✔️ Earn recurring revenue with minimal operational burden.